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Arcadian Home Order Info / Store Policies

Thank you for visiting Arcadian Home! We are here to serve you. Please do not hesitate to contact us if you have any questions.

Besides good prices, we make service our top priority!


  • Arcadian Home
  • 14820 Central Ave.
  • Chino, CA 91710
  • TEL: 888-228-8856, 909-393-0911
  • FAX: 909-393-0922
  • Email Customer Service
  • Monday - Friday: 8:30AM - 5:00PM PST
  • Saturday: 8:30AM - 4:30PM PST
  • Sunday: 8:30AM - 12:30PM PST


Shipping Information Back To Top

** Free Shipping on orders over $99, to the contiguous United States only (lower 48 states).
** $25 minimum total order amount required.
** FREE shipping is NOT applicable for item exchange.

Orders less than $90 are charged a $15 shipping fee. Orders between $90 and $99 are charged a $7.50 shipping fee. Orders in the contiguous United States (lower 48 states) will be shipped at our discretion via UPS ground, FedEx or USPS. For shipping addresses outside of contiguous US (ie. Alaska and Hawaii), additional shipping fee applies. Additional shipping fees are calculated on a case-by-case basis. Please call us at 1-888-228-8856 to obtain more specific shipping cost.

Currently, Arcadian Home will deliver orders to the United States and Canada only.

Shipping times on our product page are calculated from the time we receive your order to the time your order is shipped. You need to factor in the transit time when you want to know when you will be receiving your purchase. Please make your arrangements accordingly.

Shipping to Canada
If you have your own forwarder in the US, please have your order shipped to the forwarder's US address for free shipping. Please be advised that multiple items on order may be delivered to the forwarder's warehouse on different shipment and time.

GROUND shipping to Canadian address will incur 30% additional shipping fee (or $50 minimum shipping fee to Canada). Brokerage fee to clear Canadian custom is included in the shipping fee.

Please be advised that Canadian Duties and Tax will be determined later. A customer service will contact you to collect payment for Canadian Duties and Tax before the order is shipped.

Tax Information Back To Top

Items shipped to California will be charged a 8% sales tax, as required by law. We do NOT charge sales tax for items shipped to outside of California.

Replacement Policy (Effective 7/1/2013) Back To Top

If a defective product is received, Arcadian Home will send out a full replacement or needed parts free of charge. Please notify us within 30 days of receiving the order to be eligible for a free replacement.

If the defective merchandise needs to be sent back, call tags (pre-paid shipping labels) will be issued. This must be sent back within 14 days after the call tag has been issued. Failing to return the defective item will result in a charge for both defective and replacement items to your account.

Submit Return Request

Return Policy (Effective 7/1/2013) Back To Top

Arcadianhome.com wants you to be satisfied with your purchase. However If a return is required, please note that a 10% restocking fee will apply. All return requests must be within 30 days of receipt. Merchandise must be in resalable condition, uninstalled and with all original packaging. Shipping and handling is not refundable. Also note that exchanges are treated as separate transactions; a return and a placement of a new order. To proceed with a return request, please submit your request by clicking on the below link:

Submit Return Request

NO returns will be accepted for the following conditions:

  • Merchandise returned without an RGA number
  • Merchandise that has been installed or modified
  • Made to Order / Custom items
  • Clearance Items
  • Truck-load sized items
  • Any volume order totaling more than $2,000
  • Any replacement part orders including bulbs or components
Return Procedure
  1. A RGA number (Return Goods Authorization) from Arcadian Home must be issued prior to any return. Please refer to the RETURN REQUEST link above to request a RGA number and allow up to one week for processing.
    • If an item is returned without a RGA number or Arcadian Home's approval, the return may be refused or a 50% restocking fee may apply.
    • If an item is returned damaged or with missing parts, Arcadian Home reserves the right to refuse the return or issue any return credit.
  2. After receiving the RGA number, please ship all merchandise back within 14 days. After 14 days, the Return Authorization will expire and no replacements or refunds will be given.
  3. Please label the RGA number on all the returning boxes. Arcadian Home is not responsible for the cost of return shipping nor any electrician fees. While returning the merchandise, please include insurance on all packages, along with tracking information.
    • Please note that if you returned the items without insurance coverage and the items are damaged during the return shipping, Arcadian Home reserve the right to charge you for the broken parts/items. It is then your responsibility to file an insurance claim with the carrier.
    • Once you have shipped out the return merchandise, please forward tracking information to your designated representative. This will help us track the returning merchandise to ensure you are credited without delay.
    • All credit will be issued back to the credit card used for the original purchase. Allow 1 - 2 billing cycles for the credit to appear on your statement.

If any coupon / discount was applied towards the order, returning partial order(s) will void the coupon / discount applied, should it cause the order total to fall below the coupon / discount requirement. Amount of refund will be the original price (not including any discount or coupon offers) less 10% restocking fee. Shipping and handling fee is non-refundable.

If customer received free shipping, should customer return partial order causing the order total to fall below the $99 free shipping requirement, a $15 shipping and handling fee will be assessed when determining the amount of refund.

If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery (after changing his mind), amount of refund will be the original price (not including any discount or coupon offers) less 10% restocking fee.

If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery (after changing his mind), amount of refund will be the original price (not including any discount or coupon offers) less 10% restocking fee.


Order Cancellations Back To Top

Unshipped items can be cancelled free of charge as long as the item was neither manufactured nor customized specifically for the customer. Please contact us immediately if you would like to cancel your order.

If your package has already been shipped, you will be responsible for returning the UN-OPENED package, even if the package is shipped prior to the "Expected Ship Date" on your order status. Credit will be issued upon receipt of product. The credit amount will be the full amount charged LESS 10% to help cover part of the cost that Arcadian Home, Inc. incurs. We’d like to emphasize that our suppliers charge us restocking fee for returns and there are shipping charges that Arcadian Home, Inc. incurs. We absolutely do not make money off of customer returns.

Price Guarantee Back To Top

**Arcadian Home offers a 120% price guarantee policy: If you find an item at a lower price elsewhere online (after shipping & handling charges, and discounts if applicable) and with the same or shorter lead time, before your purchase, bring it to our attention with your price quotation and seller's information. We will match 120% of the price difference on the same exact item from any online retail store, upon verification. Offer is only applicable to seller's in-stock items and excludes large oversize / truck-load size items, items that are selling at below Arcadian Home's cost, and orders less than $99.

Secure Ordering Back To Top

Arcadian Home utilizes SSL (Secure Socket Layer) Technology. Secure socket layers encrypt credit card information so it can't be read by anyone but Arcadian Home. When you place an order, your order information (including your name, address, credit card number) is encrypted using a market-proven secure server for maximum security. Your credit card and billing information cannot be read by third party as it travels to our order system. The order system we employ processes millions of transactions each month. Ordering from us is safe!

1-Year Limited Manufacturer Warranty Back To Top

You can purchase with confidence and peace of mind because Arcadian Home warrants all lighting fixtures free from defects in material and workmanship for a period of one year from the date you received your item(s). In the event of a defect or damaged item due to shipping, Arcadian Home reserves the right to replace either the component(s) or whole fixture at no charge to customer. Light bulbs, if included, are not covered under the Arcadian Home warranty. If the product has been altered or used for purposes other than those for which it was designed, this warranty will not be honored.

Please email us to report any warranty issue. In most cases, our customer service will respond within 2 business days to provide you further directions and assign you a Return Goods Authorization # (RGA#). New replacement item(s) will be sent to you promptly. In the mean time, a UPS call sticker will be mailed to you to return the defective / damaged item(s). You will be responsible to return the defective / damaged item(s) along with the RGA# to the original warehouse.

Product Availability Back To Top

Please note that listed availability might not be applicable for multiple copies of an item and items recently discontinued by our suppliers. In addition, sudden demand for an item can have an effect on its availability. We will inform you by phone or e-mail if any items in your purchase item(s) prove to be in backorder or unavailable. No transaction will be charged until your order is shipping.

Product Display/Colors Back To Top

Arcadian Home makes sincere efforts to display product images given by our suppliers as clear and as accurately as possible. However, we cannot guarantee that the color shades or color patterns you see on your computer exactly matches the product color you see in person, as the display of the color depends, in part, upon the monitor and the computer setting you are using. In addition, many of our art glasses are individually hand crafted, so some variation in its pattern should be expected.

Prices & Typographical Errors Back To Top

Prices and policies are subject to change without notice. In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing, coupon or gift certificate errors or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a FULL credit to your credit card account. We reserve the right to refuse any order.

Payment Method Back To Top

Payment information must be submitted in order to process your order. Please note that your credit card will not be charged until your order is shipping. All purchases must be paid in US dollars. Arcadian Home currently accepts VISA, MasterCard, American Express and Money Orders as valid methods of payment for all purchases. For a better peace of mind, please also refer to the privacy & security policy and fraud protection program offered by your credit card issuing company.

Disclaimer of Liability to Products Functionality Back To Top

Under no circumstances shall any member of Arcadian Home be responsible for any incidental or consequential property damages or bodily injuries arising from the use or misuse of the product.

All images and text on this site are copywritten and are the property of Arcadian Home.

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