Thank you for visiting Arcadian Home! We are here to serve you. Please do not hesitate to contact us if you have any questions.
Besides good prices, we make service our top priority!
** Free Shipping on orders over $99, to the contiguous United States only (lower 48 states).
** $50 minimum total order amount required.
** FREE shipping is NOT applicable for item exchange.
Orders less than $90 are charged a $15 shipping fee. Orders between $90 and $99
are charged a $7.50 shipping fee. Orders in the contiguous United States (lower 48 states) will be
shipped at our discretion via UPS ground, FedEx or USPS. For shipping addresses
outside of contiguous US (ie. Alaska and Hawaii), additional shipping fee applies. Additional shipping
fees are calculated on a case-by-case basis. Please call us at 1-888-228-8856 to
obtain more specific shipping cost.
Currently, Arcadian Home will deliver orders to the United States and Canada only.
Shipping times on our product page are calculated from the time we receive your
order to the time your order is shipped. You need to factor in the transit time
when you want to know when you will be receiving your purchase. Please make your
arrangements accordingly.
Shipping to Canada
If you have your own forwarder in the US, please have your order shipped to the forwarder's US address for free shipping. Please be advised that multiple items on order may be delivered to the forwarder's warehouse on different shipment and time.
GROUND shipping to Canadian address will incur 30% additional shipping fee (or $50 minimum shipping fee to Canada). Brokerage fee to clear Canadian custom is included in the shipping fee.
Please be advised that Canadian Duties and Tax will be determined later. A customer service will contact you to collect payment for Canadian Duties and Tax before the order is shipped.
Items shipped to California will be charged a 8% sales tax, as required by law.
We do NOT charge sales tax for items shipped to outside of
California.
For non-defective goods:
Amount of refund will be the original price (not including any discount or coupon
offers) less 10% restocking fee. Shipping and handling fee is non-refundable. This
fee helps pay for the shipping cost that Arcadian Home incurred in shipping
the goods to the customer, as well as the restocking fee that our suppliers charge
Arcadian Home for the return.
If any coupon / discount was applied towards the order, returning partial order(s)
will void the coupon / discount applied, should it cause the order total to fall
below the coupon / discount requirement. The restocking fee will be calculated based
on the original price of the returned item(s).
If customer received Free Shipping, should customer return partial order causing
the order total to fall below the $99 free shipping requirement, a $15 shipping
and handling fee will be assessed when determining the amount of refund.
All items must be in its original box, and is in resalable condition. Customer is
responsible for shipping the items back to Arcadian Home.
Item exchanges are treated as a return and placement of a new order; the exchanged
item(s) will be subjected to the 10% restocking fee.
If the customer misses shipping carrier's multiple delivery attempts or decides
to refuse package delivery (after changing his mind), amount of refund will be the
original price (not including any discount or coupon offers) less 10% restocking
fee.
No returns will be accepted for the following conditions:
We would like to emphasize that Arcadian Home does not make money on customer
returns. Our suppliers charge us restocking fee for returns and there are shipping
charges that Arcadian Home incurs. The 10% restocking fee covers only part of
the cost that we incur.
To return an item, please follow our
Return Procedure.
All credit will be placed on the credit card used for the original purchase. Allow
1 - 2 billing cycles for the credit to appear on your (online) statement.
If customer receives a defective product, Arcadian Home will replace the same item and ship via same shipping method (as original order) at no cost to the customer. Customers are required to notify Arcadian Home of any defect within 30 days of receipt to be eligible for the free replacement.
Due to the delicate nature of some of our products and the inevitable bumps encountered in transit, a product may occasionally arrive with some damage. If you receive a damaged product, please email us. To assist us, please include all available reference information about this order. Images of the damaged product are extremely helpful to expedite the process.
**Please note that call tags (pre-paid shipping labels) will be issued to return the defective product. It is the customer's responsibility to return the defective item within 14 days after the call tag has been issued. Failing to return the defective item will result in a charge for both defective and replacement items to your account.
Unshipped items can be cancelled free of charge as long as the item was neither
manufactured nor customized specifically for the customer. Please contact us immediately
if you would like to cancel your order.
If your package has already been shipped, you will be responsible for returning
the UN-OPENED package, even if the package is shipped prior to the "Expected
Ship Date" on your order status. Credit will be issued upon receipt of product.
The credit amount will be the full amount charged LESS 10% to help cover part of
the cost that Arcadian Home, Inc. incurs. We’d like to emphasize that our suppliers
charge us restocking fee for returns and there are shipping charges that Arcadian
Home, Inc. incurs. We absolutely do not make money off of customer returns.
**Arcadian Home offers a 120% price guarantee policy: If you find an
item at a lower price elsewhere online (after shipping & handling
charges, and discounts if applicable) and with the same or shorter lead
time, before your purchase, bring it to our attention with your price quotation
and seller's information. We will match 120% of the price difference on the
same exact item from any online retail store, upon verification. Offer is only applicable
to seller's in-stock items and excludes large oversize / truck-load size items,
items that are selling at below Arcadian Home's cost, and orders less than $99.
Arcadian Home utilizes SSL (Secure Socket Layer) Technology. Secure socket layers
encrypt credit card information so it can't be read by anyone but Arcadian Home.
When you place an order, your order information (including your name, address, credit
card number) is encrypted using a market-proven secure server for maximum security.
Your credit card and billing information cannot be read by third party as it travels
to our order system. The order system we employ processes millions of transactions
each month. Ordering from us is safe!
You can purchase with confidence and peace of mind because Arcadian Home warrants
all lighting fixtures free from defects in material and workmanship for a period
of one year from the date you received your item(s). In the event of a defect or
damaged item due to shipping, Arcadian Home reserves the right to replace either
the component(s) or whole fixture at no charge to customer. Light bulbs, if included,
are not covered under the Arcadian Home warranty. If the product has
been altered or used for purposes other than those for which it was designed, this
warranty will not be honored.
Please
email us to report any warranty issue. In most cases, our customer service
will respond within 2 business days to provide you further directions and assign
you a Return Goods Authorization # (RGA#). New replacement item(s) will be sent
to you promptly. In the mean time, a UPS call sticker will be mailed to you to return
the defective / damaged item(s). You will be responsible to return the defective
/ damaged item(s) along with the RGA# to the original warehouse.
Please note that listed availability might not be applicable for multiple copies
of an item and items recently discontinued by our suppliers. In addition, sudden
demand for an item can have an effect on its availability. We will inform you by
phone or e-mail if any items in your purchase item(s) prove to be in backorder or
unavailable. No transaction will be charged until your order is shipping.
Arcadian Home makes sincere efforts to display product images given by our suppliers
as clear and as accurately as possible. However, we cannot guarantee that the color
shades or color patterns you see on your computer exactly matches the product color
you see in person, as the display of the color depends, in part, upon the monitor
and the computer setting you are using. In addition, many of our art glasses are
individually hand crafted, so some variation in its pattern should be expected.
Prices and policies are subject to change without notice. In the event a product
is listed at an incorrect price, with incorrect information due to typographical
error or error in pricing, coupon or gift certificate errors or misuse and abuse
or incorrect product information received from our suppliers, we shall have the
right to refuse or cancel any orders placed under these conditions and correct any
disparities whether or not the order has been confirmed and your credit card has
been charged. If your credit card has already been charged for the purchase and
your order is canceled, we shall immediately issue a FULL credit to your credit
card account. We reserve the right to refuse any order.
Payment information must be submitted in order to process your order. Please note
that your credit card will not be charged until your order is shipping. All purchases
must be paid in US dollars. Arcadian Home currently accepts VISA, MasterCard,
American Express and Money Orders as valid methods of payment for all purchases.
For a better peace of mind, please also refer to the privacy & security policy and
fraud protection program offered by your credit card issuing company.
Under no circumstances shall any member of Arcadian Home be responsible for
any incidental or consequential property damages or bodily injuries arising from
the use or misuse of the product.
All images and text on this site are copywritten and are the property of Arcadian
Home.
