Our Craftmade fans are 10 yrs old & we needed a new switch. Ordered it online but did not have all the info. Arcadian's customer service got involved & they are top notch. They contacted the mfg, solved the problem & even identified a replacement part needed for one of the fans. In the middle of this I experienced email problems & had to change addresses on them, but they didn't miss a beat. Need anything? Shop with ArcadianLighting, they will stay with you with through any problem. Hats off to you folks!